You can see the trip category of an incoming request before you accept it. If you only wish to receive requests from a specific category, adjust the in-app settings:
- Click on the Vehicle Model on your profile
- Untick the category you wish to be excluded from
- Click Save
Note: It is not possible to receive XL requests only, you will still be included in the Bolt category.
If you have a question regarding a specific category, please see the information below.
Electric category
Please note that if your vehicle is not fully electric (i.e. it is a hybrid), you will not be enrolled in campaigns intended for Electric Vehicles. You can check your vehicle’s fuel type from V5C logbook or by searching with the vehicle registration number in the GOV.UK enquiry service.
XL category
Joining XL category
- As a new or existing driver: with vehicles that match the vehicle requirements for XL requests will be automatically assigned to the applicable category.
Note: Seating number is dictated by the licenced seating stated in their Private Hire Vehicle Licence. Driver's V5C (vehicle registration document), may have a different value, however, we abide by the licencing documents.
Comfort and Executive categories
As long as the respective vehicle requirements are met, enrollment is done automatically.
Protect category
While Protect category no longer exists, you can still continue driving with the protective shield installed in your vehicle in other categories the vehicle qualifies for.
In case you have any other questions, please reach out to the Support team via the app.
