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How preferential allocation works

Drivers offering the best service and experience to riders may benefit from preferential allocation.

When a rider does not choose to select a driver and several drivers are located close to the chosen pickup location, a driver with a higher priority level is more likely to receive the offer first.

You can click on Priority on the home screen to check your current priority level and detailed information on conditions for the other levels. 

New drivers will have the highest priority level for the first seven days. Afterwards, the priority level will be identified based on actual driver data.

If you have any questions or concerns about your priority level, please contact our Support team.

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