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Mandatory face covering in Spain

For safety measures, all passengers are asked to wear a face mask when traveling with Bolt. However, you are not obliged to wear a face mask in the following cases: 

  • If you are 5 years old or younger
  • If you have breathing problems or any other disability that prevents you from wearing a face mask. In this case, the driver may ask for proof. 

Face covering and Cancellation fees 

You, as a client, can cancel a ride if your driver is not wearing a face mask. If you cancel for this specific reason, you won't be charged the cancellation fee.

If you are traveling with someone else and don't wear a mask, your driver has a right to cancel the ride. In such a case, you may be charged the cancellation fee.

In addition to the above changes, we recommend the following:

  • Wash your hands regularly or use a hand sanitizer that contains at least 60% of alcohol
  • Keep a safe distance as much as possible, especially in busy pick-up locations

If you have any additional questions, please read the local government policies regarding wearing a face mask or get in touch with our Support team via the app.

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