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Cancellation fee was not added

Cancellation fee is the compensation you receive when a passenger cancels the trip after you accepted the order or arrived at the pickup location.

Cancellation fees do not apply if:

  • Passenger cancels the ride within 2-4 minutes after you have accepted the order
  • You were waiting for the passenger far from the selected pickup location
  • You have marked that you arrived far from the selected pickup location.
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