When you arrive at the drop-off location, please check the customer’s delivery instructions in the Where should the order be left section.
If no instructions were left, ring/knock for their attention. In case there is no response, please try the following:
- Call the customer to inform them of your arrival
- If there is no answer, try to call them another 2 times (space 3 minutes between each attempt)
- After at least 3 call attempts in a 10-minute frame, dispose of the meal by leaving it in an accessible place for the customer and mark the order as delivered.