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For Drivers

Information about the driver app, payouts, ride-related issues, etc

  1. Bolt Help
  2. For Drivers

Account

  • My driver account is suspended
  • I have issues with acceptance rate
  • I have issues with confirmation rate
  • I have issues with driver score
  • How to change my account details in the Netherlands
  • How to change my payment details in the Netherlands
See all 53 articles

Earnings and payments

  • Rider did not pay or paid less
  • I have issues with my balance
  • Monthly tax summary is not clear
  • Bolt commission in Paraguay
  • How to pay commission in Paraguay
  • Toll fees in Norway
See all 101 articles

Trip issues

  • I was involved in a safety incident
  • Rider made a mess in my vehicle in Netherlands
  • Rider made a mess in my vehicle in Finland
  • Rider made a mess in my vehicle in Poland
  • Rider made a mess in my vehicle in Latvia
  • Rider was overcharged
See all 33 articles

Using Bolt app

  • How to set up your own pricing
  • I am stuck in the guidance session due to a low driver score
  • Driver score is not visible in my app
  • Confirming the ride price in Hungary
  • Confirming the ride price in Ireland
  • I want to leave app feedback
See all 16 articles

Driving with Bolt

  • Airport trips in Nepal
  • Riders with pets in Azerbaijan
  • Airport trips in El Salvador
  • How to join, change or leave a fleet in El Salvador and Nepal
  • How to change or leave my fleet in Poland
  • How to add a new vehicle in Sweden
See all 84 articles

Driver and vehicle requirements

  • Vehicle requirements in Nepal
  • Driver document requirements in Nepal
  • I need to use a replacement vehicle
  • Vehicle requirements in El Salvador
  • Driver document requirements in El Salvador
  • London - Black Cabs document requirements
See all 144 articles

About Bolt

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