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For Passengers

Detailed guide and information on the rider app, account & rides

  1. Bolt Help
  2. For Passengers

About Bolt

  • Bolt public API
  • How to contact Bolt
  • Where can I find Bolt offices?
  • Where does Bolt operate?

App and features

  • How to schedule a ride
  • Giving product feedback
  • How to contact support
  • How to add multiple destinations
  • Managing app notifications
  • Map shows incorrect data
See all 17 articles

Account and data

  • Delete my Bolt data
  • I can't sign in to my account
  • My account has been compromised
  • Sign up to deliver food with Bolt
  • Sign up to drive with Bolt
  • Why is my account blocked?
See all 10 articles

Payments and pricing

  • Price higher than expected
  • How to get a receipt for my work
  • How to change receipt info
  • I can't find my receipt
  • I didn’t receive my refund
  • Issue with additional fees
See all 15 articles

Using Bolt

  • Ride didn’t happen
  • I lost an item
  • I can't request a ride
  • Info on COVID-19
  • My driver's vehicle was in poor condition
  • Pickup longer than expected
See all 16 articles

Bolt Scooters

  • Price higher than expected
  • How much does using a scooter cost?
  • What are the scooter parameters?
  • Giving scooter feedback
  • Scooters are not available
  • Reporting scooter misuse
See all 21 articles

Bolt E-bikes

  • Price higher than expected
  • I can’t end my ride
  • I was involved in an accident
  • How much does using an e-bike cost?
  • What are the e-bike parameters?
  • E-bikes are not available
See all 18 articles

Additional Info for Kenya

  • Long-distance Fee
  • Bolt Boda in Kenya

Additional Info for Nigeria

  • Airport Trips in Nigeria

Additional Info for South Africa

  • Bolt Rider Protection
  • Booking fee

Additional Info for Tanzania

  • Tanzania Tolls

Additional Info for Uganda

  • Airport Price
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