Bolt Help
English (US)
العربية Azərbaycan Čeština Deutsch English (GB) Español Español (México) Eesti Suomi Français Hrvatski Magyar հայերեն ქართული Lietuvių Latviešu Polski Português Română Русский Slovenčina Svenska Kiswahili Українська
Sign in

How can we help?

Sign in

For Passengers

Detailed guide and information on the rider app, account & rides

  1. Bolt Help
  2. For Passengers

Account

  • Unblocking Your Account
  • Changing Your Email Address
  • Changing Your Phone Number
  • Choosing a Language
  • Updating or Saving an Address
  • Getting Bolt Newsletters
See all 9 articles

Payments & Pricing

  • Card Authorisation
  • Issues with a Promotion
  • Using a Promo Code
  • Activating Apple Pay
  • Unauthorised Charges
  • Issues with Referral Promo Codes
See all 21 articles

Using Bolt

  • Lost an Item
  • Ride Did Not Happen
  • Changing a Journey’s Destination
  • Calling a Driver
  • Having a Technical Issue
  • Rating a Ride
See all 14 articles

Bolt Scooters

  • Signing Up and Using Bolt
  • Safety Guidelines
  • Costs to Ride a Scooter
  • Finding and Unlocking Your Scooter
  • Riding Your Scooter
  • Parking Your Scooter
See all 7 articles

Additional Info for Australia

  • Raising a Complaint
  • Sydney Airport Info for Passengers
  • Sydney Fares in NSW
  • Airport Info for Passengers in Melbourne
  • Travelling with Animals and Pets

Additional Info for Kenya

  • Passenger Booking Fee Mombasa
  • Long Distance Fee
  • Bolt Boda in Kenya
  • Common M-Pesa Issues
  • Activating M-Pesa

Additional Info for Nigeria

  • Airport Trips in Nigeria

Additional Info for South Africa

  • Booking Fee

Additional Info for Tanzania

  • Tanzania Tolls

Additional Info for Uganda

  • Airport Price
  • Company
  • Careers
  • Press
  • Blog
  • Contact
  • Ride or Drive
  • Drivers
  • Cities
  • Legal
  • More
  • Fleets
  • Business
  • Dispatch Software
Taxify for iPhone
Taxify for Android