For Passengers
Detailed guide and information on the rider app, account & rides
Account
- Unblocking Your Account
- Changing Your Email Address
- Changing Your Phone Number
- Choosing a Language
- Updating or Saving an Address
- Getting Bolt Newsletter
Payments & Pricing
- Price Higher than Expected
- Airport, Parking and Additional Fees
- Activating Apple Pay
- Unauthorised Charges
- Card Authorisation
- Issues with Referral Promo Codes
Using Bolt
- Ride Did Not Happen
- Lost an Item
- Using Bolt Safety Toolkit
- Requesting a Delivery Order
- Changing a Journey’s Destination
- Calling a Driver