For Passengers
Detailed guide and information on the rider app, account & rides
Account
- Unblocking Your Account
- Changing Your Email Address
- Changing Your Phone Number
- Choosing a Language
- Updating or Saving an Address
- Getting Bolt Newsletters
Payments & Pricing
- Issues with a Promotion
- Preauthorised or Pending Charge
- Using a Promo Code
- Wait Time Fees
- Ride Cancellation Fee
- Introducing Upfront Pricing
Using Bolt
- Lost an Item
- Calling a Driver
- Having a Technical Issue
- Rating a Ride
- Requesting a Ride
- Sharing Your ETA
Bolt Scooters
- Signing Up and Using Bolt
- Safety Guidelines
- Costs to Ride a Scooter
- Finding and Unlocking Your Scooter
- Riding Your Scooter
- Parking Your Scooter