For Passengers
Detailed guide and information on the rider app, account & rides
Account
- Unblocking Your Account
- Changing Your Email Address
- Changing Your Phone Number
- Choosing a Language
- Updating or Saving an Address
- Getting Bolt Newsletter
Payments & Pricing
- Price Higher than Expected
- Airport, Parking and Additional Fees
- Activating Apple Pay
- Unauthorised Charges
- I Was Charged Double for the Same Trip
- Issues with Referral Promo Codes
Using Bolt
- Ride Did Not Happen
- Lost an Item
- Tipping a Driver
- Using Bolt Safety Toolkit
- Travelling with Children
- Requesting a Delivery Order
Bolt Scooters
- Signing Up and Using Bolt Scooters
- Safety Guidelines
- Costs to Ride a Scooter
- Finding and Unlocking Your Scooter
- Riding Your Scooter
- Parking Your Scooter