For Passengers
Detailed guide and information on the rider app, account & rides
App and features
- How to schedule a ride
- Giving product feedback
- How to contact support
- How to add multiple destinations
- Managing app notifications
- Map shows incorrect data
Account and data
- Delete my Bolt data
- I can't sign in to my account
- My account has been compromised
- Sign up to deliver food with Bolt
- Sign up to drive with Bolt
- Why is my account blocked?
Payments and pricing
- Price higher than expected
- How to get a receipt for my work
- How to change receipt info
- I can't find my receipt
- I didn’t receive my refund
- Issue with additional fees
Using Bolt
- Ride didn’t happen
- I lost an item
- I can't request a ride
- Info on COVID-19
- My driver's vehicle was in poor condition
- Pickup longer than expected
Bolt Scooters
- Price higher than expected
- How much does using a scooter cost?
- What are the scooter parameters?
- Giving scooter feedback
- Scooters are not available
- Reporting scooter misuse