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For Couriers

Information about courier app, payouts, picking-up and delivering the order

  1. Bolt Help
  2. For Couriers

About Bolt Food

  • Where can I find Bolt offices?
  • How to contact Bolt
  • Giving product feedback
  • Getting Bolt Food updates

Account and Data

  • My account is blocked
  • How the acceptance rate works
  • Tax credentials information for Portugal
  • Sign up to drive with Bolt in Latvia
  • I want to update my account details in Portugal
  • I want to update my account details in Estonia
See all 15 articles

App and Features

  • Accepting tips from customers
  • How to contact support
  • How to cancel a delivery
  • Understanding the Performance screen
  • Downloading the courier app
  • How to set your navigator
See all 13 articles

Technical Issues

  • I am having trouble logging in
  • I am not getting cash requests
  • Issue with app notifications
  • I am having a technical issue

Delivery Information

  • About contactless delivery
  • Bolt bag maintenance
  • About delivery types
  • Accepting a delivery request
  • Driving towards the restaurant
  • Packing the order
See all 11 articles

Active Delivery Issues

  • The customer paid more
  • The customer is not here
  • I can't find the restaurant location
  • The order is not ready for pickup
  • The order is not ready for pickup
  • I have an issue with an order drop-off in Ghana
See all 23 articles

Earnings and Payments

  • How to pay Bolt commission in Ukraine?
  • DAC7 and required partner details
  • Weekly payout information
  • Understanding your balance
  • Understanding your balance
  • About earnings and bonuses
See all 16 articles
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  • Dispatch Software
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